Privacy Policy

JCUVet General Practice and Referral Hospital Privacy Policy


At JCUVet, we are committed to protecting the privacy and security of our clients and their pets. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect the following personal information from you:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information
  • Pet information (including medical history, treatment details, and behavior)

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide veterinary services to your pet
  • To process payments and manage billing
  • To communicate with you regarding your pet’s care and appointments
  • To improve our services and website
  • To comply with legal and regulatory requirements

Disclosure of Your Information

We may disclose your information in the following circumstances:

  • To our staff and veterinary professionals for the purpose of providing care to your pet
  • To third-party service providers who assist us in operating our business (e.g., payment processors, IT support)
  • When required by law or to protect our rights, safety, or property
  • With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

Your Rights

You have the right to:

  • Access your personal information and request corrections if necessary
  • Withdraw your consent to the use of your personal information at any time
  • Request the deletion of your personal information, subject to legal and contractual obligations

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

JCUVet General Practice and Referral Hospital
1 Solander Rd, Douglas QLD 4814
07 4773 8600

Effective Date: 10/07/2024

Thank you for trusting JCUVet with your pet’s care. We are dedicated to maintaining the privacy and security of your information.