• Critical Care Monitoring: Specialist-led care with experienced Emergency Veterinarians and Nurses available 24/7 for the most critical patients.
• Mechanical Ventilation: Providing assisted breathing for pets experiencing respiratory failure.
• Peritoneal Dialysis: Offering life-saving treatment for pets with kidney failure.
• Blood Transfusion Therapy: Administering life-saving blood and plasma transfusions supported by our community Blood Donor program.
• Advanced Diagnostic Imaging: Utilizing state-of-the-art digital radiology, ultrasound, and CT imaging for accurate diagnosis.
• In-House Laboratory and Pathology: Comprehensive diagnostic support with our fully equipped in-house laboratory.
• Fully Equipped Emergency Surgery Theatre: Providing after-hours access to advanced surgical and anaesthetic services.
• Snake Envenomation and Paralysis Tick Treatment: Specialized antiserum and monitoring for envenomated pets.

• Triage your pet upon arrival and explain expected waiting times.
• Provide a clear explanation of your pet’s condition and available treatment options.
• Offer a detailed estimate of treatment costs and discuss financial options, including payment plans.
• Support you through the decision-making process.
• Communicate your pet’s results and progress with your regular veterinarian.
• Deliver compassionate and professional care for you and your pet.

Triage ensures that pets with life-threatening conditions are treated first. When you arrive, our experienced nursing staff will:

• Assess your pet’s condition.
• Perform a full physical examination.
• Prioritize patients requiring immediate veterinary care.

Like human emergency departments, caseloads and wait times can vary. Calling ahead is encouraged so our team can prepare and keep you updated on waiting times.

Certain situations require urgent veterinary attention, including:

• Collapse
• Swollen or distended abdomen
• Breathing difficulties
• Severe bleeding
• Major trauma (e.g., hit by a car, attacked by another animal)
• Seizures
• Poisoning (e.g., chocolate, ibuprofen, grapes, foreign bodies)
• Snake or paralysis tick bites
• Cane toad intoxication
• Persistent vomiting or diarrhea
• Refusal to eat or drink
• Birthing difficulties
• Severe pain
• Burns or smoke inhalation

If you are unsure whether your pet requires emergency care, we recommend contacting us. Our team can provide guidance over the phone or advise if it’s safe to wait until your regular veterinarian is open.